Alibaba Group — IA and accessibility

Consulting and training on information architecture and accessibility patterns for product teams.

Disciplines: ux-research, design-systems.

Role

Consultant + trainer embedding structural models, remediation patterns into squads juggling velocity.

Outcomes

• IA checkpoints codified into refinement rituals before major releases
• Accessibility annotation standards engineers adopted without gatekeeping friction
• Taxonomy drafts reducing duplication between regional variants

Context

Mega-platform teams risk invisible IA debt until search, support, retention metrics scream. Investing early aligns navigation with mental models across locales.

Approach

Facilitated collaborative tax audits, seeded exemplar annotated components demonstrating inclusive defaults, coached PMs interpreting WCAG relevance pragmatically.

Impact

Squads iterated with fewer reversions — anticipating structural critiques earlier in shaping phases.

Read the full Alibaba Group — IA and accessibility case study

Consulting and training on information architecture and accessibility patterns for product teams. For product leaders and de